Our Services
Personalized virtual assistant services for healthcare providers to enhance practice efficiency.
Our assistants verify patient coverage and eligibility, helping reduce delays and claim denials while improving your revenue cycle.
From scheduling to data entry, our assistants handle day-to-day office tasks with efficiency and accuracy, keeping your practice running smoothly.
Medical Scribe
We help simplify the billing process by assisting with claims, payments, and records—minimizing errors and ensuring faster reimbursements.
Receptionist
Prior Authorization
Medical Billing
Administrative Support
Never miss a patient call again. Our virtual receptionists provide professional and friendly front-desk support, managing calls, messages, and appointments on your behalf.
Our virtual scribes assist with accurate, real-time documentation, ensuring your EMR/EHR notes are complete so you can spend more time with patients, not paperwork.
Avoid delays and denials. Our Prior Authorization Specialists manage insurance requirements, submit requests, and follow up with payers to ensure timely approvals.
Insurance Verifications
Custom Office Needs
Every practice is different. That’s why we offer flexible solutions tailored to your specific workflow and software, so you get the exact support you need.
Frequently Asked Questions
What is a VirtualMed Helper VA?
A VirtualMed Helper is a trained or experienced healthcare administrative professional supporting medical practices in the U.S. and Australia with bookings/scheduling, patient and insurer communications, billing support, medical records, and general administrative tasks.
Are your Virtual Assistants compliant with healthcare privacy laws?
Yes. All VirtualMed Helpers VAs are trained in healthcare data privacy and security requirements, including HIPAA (United States) and the Australian Privacy Principles (APPs). They are trained to handle sensitive patient information securely and in accordance with local regulations.
For U.S. clients, we can also execute a Business Associate Agreement (BAA) when required.
What are your rates and billing terms?
Our standard rate is USD $10.50 per hour, billed in advance on a bi-weekly schedule
VAs are paid USD $7/hour
Agency administrative & compliance support: USD $3.50/hour
No hidden fees—transparent and predictable billing.
How are VAs assigned to my practice?
We can:
Recommend VAs who match your requirements, or
Provide a short list (up to 3 candidates) for you to interview and select.
We ensure they are qualified, trained, and ready for your workflow.
Do I need to provide special software or tools?
Most clients provide:
Access to scheduling or EHR/Practice Management software
Email and communication tools
For secure access, you may use remote desktop tools (AnyDesk, TeamViewer) or cloud-based systems.
Can my VA answer phone calls from my office number?
Yes. We recommend cloud-based phone systems (VoIP), which allow your VA to use your clinic’s phone number while working remotely. This ensures calls appear as coming from your clinic.
Are your VAs exclusive to my clinic?
Yes. Full-time VAs assigned to your account work exclusively for you, ensuring focused attention and confidentiality. Direct hiring outside the agency is not allowed and considered a breach of our agreement.
What if the VA isn’t a good fit?
If a VA is not meeting expectations, we provide one replacement at no additional cost, subject to availability. We aim for smooth transitions and continuity of service.
How do I terminate or change the VA?
A 14-day notice is required by either party.
Immediate termination is possible for non-payment, confidentiality breaches, or unprofessional conduct.
We will coordinate replacements or adjustments as needed.
How is my data protected?
All VAs are trained in either HIPAA standards or Australian Privacy Principles (APPs)
Secure data transfer methods are used
PHI access is limited to authorized tasks
Any data breach is addressed immediately
Can I pay overtime or bonuses?
Yes. You may grant overtime, bonuses, or additional benefits to your VA. We can process these payments through the agency for convenience. Overtime must be approved and tracked.
How do I get started?
Contact us through the website or email hello@virtualmedhelpers.com
Discuss your practice needs and required VA role
Review candidate recommendations or conduct interviews
Sign a Client Service Agreement
Begin VA onboarding and placement
